Dear friends,

We would like to thank you for your continued loyalty and support at a time which is proving fairly confusing for us all. We want to assure you that we remain very much open as usual, but are closely monitoring the advice given from the UK Government regarding the COVID-19/Coronavirus outbreak.

Whilst the Coronavirus #COVID19 continues to spread further across the UK, we are maintaining a calm and practical approach to this issue and taking our responsibility of our team and our clients very seriously.

As a team, we are adhering to best practice guidelines provided by the
Government and Public Health England. Click here to learn more

So we hope you will feel the steps we are taking so far are reasonable:

▶️We are operating a “no shaking hands” policy to reduce the risk of
contamination through direct contact.
▶️ We are encouraging our carers/clients to contact us by phone, email, video
call and Social Media where possible and avoid unnecessary visits to our
▶️ Please use the hand sanitisers, wipes and or hand wash provided in the
office if your visit is essential.
▶️ If you have recently (within the last 14 days) returned from any destination outside of the UK, we would respectively ask you to contact us by phone or email rather than visiting our offices.
▶️ If you are a carer or client and are self-isolating upon official medical advice, please make us aware before planning for an office or a home appointment.
▶️ If a care worker /client is concerned they have COVID-19 they should follow NHS advice.
▶️If you are advised to self-isolate at home you should follow the stay at home guidance.
▶️If advised to self-isolate at home, you should not visit and care for individuals until safe to do so.
▶️ AVOID TOUCHING surfaces and your face.

This action will help protect others in your community while you are infectious

We are well prepared as a business to have all staff working from home as and if
required and aim to carry on “business as usual”.

Please do contact us if you have any questions and we will do our very best to
help you.

Thank you for your understanding and co-operation.

Kimberley Stevens