How you can use this website

This accessibility statement applies to

This website is run jointly by the Communications team at Care in Kent and the team at Dzines Digital. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Get started on Android with TalkBack
  • Turn on and practice VoiceOver on iPhone

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website scores an outstanding 96/100 Accessibility score in compliance with PageSpeed Insights Accessibility Guidelines which is used to test the Web Content Accessibility Guidelines version 2.1 AA standard.

If you cannot view the map on our ‘contact us’ page, call 01233 619 530 or email us at for directions.

Compliance status

This website is partially compliant with the PageSpeed Insights Accessibility Guidelines standard due to the non-compliances and exemptions listed below.

Non-compliance with the accessibility regulations

  • A Link does not have a discernible name and does not comply with WCAG 2.4.9: Link Purpose (Link Only): This guideline is Level AAA and requires that a link’s purpose be identifiable from the link text alone, even when that link is viewed out of context.
  • Heading elements are not in a sequentially-descending order on a page. This does not comply with WCAG 1.3.1: Info and Relationships: This is a Level A guideline that specifies that information, structure, and relationships conveyed through presentation can be programmatically determined or are available in text.

This is not a comprehensive list as we are still identifying some accessibility issues. If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement.

Third party content

Any third party content hosted on our website or linked to by us is created by third parties. We have no control over the accessibility of these documents and encourage third parties we work with to make their documents as accessible as possible. If you need accessibility adjustments for a document that may be controlled by a third party, please contact us using the methods above.

Video content

We do not plan to add captions to existing pre-recorded video content that was published before the 17th July 2023. This content is exempt from the regulations. All new video content we produce will have appropriate captions, audio descriptions and transcripts as necessary.

Online Maps

Maps embedded from digital mapping services such as Google Maps, and maps made available in formats such as PDF – are exempt from meeting the accessibility regulations where they are used for non-navigational purposes. However, we will always attempt to provide as much related information as possible in text, e.g. postcodes and directions.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

What we’re doing to improve accessibility

We plan to identify and fix issues on a continuous basis. We take all improvements seriously, and aim to resolve any issues raised by users within 5 working days.

Feedback and contact information

For general enquiries related to accessible information, please contact the Communications Team: or phone 01233 619 530.

This statement was prepared on 17/07/2023. It was last reviewed on 17/07/2023.

This website was last tested on 17/07/2023. The test was carried out by Dzines Digital